End User Support Executive / Desktop Support Engineer
job description
Role and Responsibilities
- Provide assistance, knowledge and user support in all aspects of IT .
- Technical support to Desktop, Local Area Network (LAN\ WiFi) and all business applications.
- Install standard business desktop/laptop Images to an agreed standard.
- Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.
- Provide basic hardware/software configuration, fault finding and problem resolution.
- Provide video and audio-conferencing system support to end users
- Manage incidents and requests from customers.
Job Requirements
- Have a basic understanding of the desktop and LAN\ WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.
- Good knowledge of computer hardware, Windows and Mac operating systems, and software applications
- Good understanding of mobile/smart devices, Android, and iOS
- Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business
- Good working knowledge and experience in managing Office365 and Azure