Executive, One-Stop

Join our dynamic team as an Executive at NTU Shared Services, One-Stop. You will be responsible for managing various student-centric processes and support to NTU stakeholders. If you thrive in a fast-paced environment and are passionate about providing exceptional service to students, we want you on our team! The jobholder will assist the Senior Assistant Manager at One-Stop @ SAC.
The key responsibilities are:

• Handle diverse student enquiries received through One Stop hotlines and counter, providing accurate and prompt assistance.
• Collaborate with relevant departments to address complex student-related queries and issues effectively.
• Support student insurance processes.
• Process international student passes and coordinate offsite enrolment exercise.
• Facilitate student concession card process.
• Handle part-time employment endorsements for students, adhering to relevant regulations and guidelines.
• Support NTU mailroom enquiries, as coverer when required.
• Propose changes in standard operating procedures (SOPs) for various student services processes, ensuring clarity, consistency, and compliance with institutional policies and regulations.
• Propose changes on knowledge articles, align to change in processes. Participate in ad hoc projects and initiatives aimed at improving student services, contributing expertise and insights to cross-functional teams as needed.
• The successful applicant will be required to be on-campus during their work hours, as required.

Requirements:

• Minimum Diploma in any discipline with preferably with prior customer service experience and a genuine passion for assisting others.
• Proficiency in Microsoft Office
• Demonstrated passion for delivering exceptional customer experiences, possessing empathy and a customer-centric mindset.
• Strong analytical skills coupled with proactive problem-solving abilities and the capacity for quick decision-making.
• Excellent interpersonal abilities for fostering positive relationships, effective collaboration, and a dedication to teamwork.
• Flexibility to adapt to changing priorities, thrive in a dynamic environment, and manage multiple tasks simultaneously.
• Efficient time management skills, adept at prioritization, and consistently meeting deadlines.
• Comfortable navigating digital platforms, including customer service software, CRM systems, and other operational tools.
• Demonstrated professionalism, maintaining confidentiality, and adhering to company policies and procedures.

Hiring Institution:
NTU