Executive, Security & Carpark (Property & Facility Management)

POSITION OBJECTIVES
To support the Manager with day-to-day operation matters, particularly on security matters and carpark administration.
DUTIES &
RESPONSIBILITIES
Administration

• Administer carpark applications and prepare carpark report.
• Upkeep security deployment plan, SOPs, training guides, Operation Manuals etc.
• Administer and upkeep the master key management system, EM lock/access card system, Visitor Management System .

Operational Matters

• Manage and monitor the overall operations of the security and car park facility.
• Prepare and call tender for renewal of term contract services - security, carpark, VMS, EM lock/access card etc, if any.
• Handle tenants/ customers' inquiries, provide information about parking rates, rules, and procedures, and address any issues or complaints.
• Keep accurate records of daily transactions, including parking fees collected and complimentary tickets issued.
• Generate reports on parking occupancy, revenue, and any maintenance or operational issues.
• Collaborate with the property management team and other stakeholders regarding car park operations and improvements.
• Provide assistance and customer service to visitors and tenants, addressing any security-related enquiries or concerns.
• Maintain records of all incidents, accidents, and any security-related activities that occur within the property.
• Conduct regular inspections, including spot checks on carpark procedures and security operation (under term contract vendor) to ensure proper functioning of the operational readiness at all times..
• Guide and ensure the security team respond to emergency situations, including medical emergencies or fire alarms, following established protocols/operational procedures.
• Collaborate with external law enforcement agencies, if necessary, to report incidents or provide support during investigations.
• Stay updated on security industry best practices, emerging technologies, and relevant legislation to ensure a safe and secure environment.

Emergency

• To lay down procedures and contact numbers of persons to be contacted for dealing with emergency situations.
• Ensure emergency call tree and contact lists are in place.

Reporting &
Budgeting

• Prepare accurate, timely and completed reports, including monthly performance reports and variance reports for review by senior management.
• Prepare annual budgets and quarterly reforecasts relating to the operating expenditure under your charge.
• Manage all accounts payable for the property, including collection, and approval of invoices.
• Respond to problems and concerns and ensures compliance with rules and regulations.

Performance Indicators:

• Successful completion of scheduled activities.
• Achieve KPIs.
• Achieve target deliverables for business plans, monthly reports and budgets.
• Attain best value for money outcomes on service contracts and facilities cost services.
• Ensure that a high level of professionalism and customer service are always maintained.
• Ability to work under pressure and meet set timelines.
• Client and customer's satisfaction.
• Meet standards and audit requirements.

Knowledge/Experience:

• Degree in Building &
  Real Estate Management or its equivalent with at least 3 years of experience;
  or
• Diploma in Building &
  Real Estate Management or its equivalent or other relevant professional certification with at least 5 years of experience.
• Relevant experience in managing high rise commercial buildings or mixed developments.
• Experience in formulating and implementing SOPs.
• Independent with integrity, innovative, proactive, and resourceful.
• Good organization, problem solving and communication (verbal and written) skills.
• Ability to work under pressure.
• Good interpersonal skills with team player qualities to manage both internal and external stakeholders.