Export Customer Service

Job Summary -:
to provide efficient customer service and management, effective container consolidation and cargo confirmation, and efficient and effective warehousing and transport management to achieve profitability and budgeted volumes for the organization.

Key Responsibilities and Accountabilities

1. Customer Service &
Management

i) To attend to customer enquiries for quotations, and booking

ii) To take booking from customers for LCL cargo and provide booking confirmation

iii) To attend to customer grievance management

iv) Tele-marketing/cold calls to local customers for support

v) Timely respond to incoming e/mails of customers, agents, and freight forwarders

2. Container Consolidation &
Cargo Confirmation

i) Planning of container size basing on the bookings availability

ii) Liaising and coordinating with customer and W/H for confirmed booking cargo and monitoring shipment arrangement

iii) Arrange for Railing

iv) Coordinating with Haulier for the trucking

v) Coordinating with 3rd party vendor for Permit

vi) Fully utilize the container space by checking on availability of TS cargoes

vii) Liaise with carrier to ensure container booking is confirmed and container space is allocated as booked

viii) To check each shipment that required for BMSB Fumigations and arranged with warehouse &
PSA.

ix) To help co-ordinate and arrange for Jas Gateway shipments.

3. Warehousing and Transportation Management

i) Give job instruction to W/H for arrangement of cargo removal from co-loader W/H within Keppel Distripark

ii) Liaising and coordinating with W/H to ensure job instruction being carried and with smooth running

iii) Correspondence with network agents to ensure any query/instruction are attended and carried out

iv) Daily updating with W/H of cargo status and readiness to ensure smooth packing

v) Co-ordinate among W/H network agents and customer for any complaint of cargo damaged, missing or short received

Requirement -:

1. Preferable with experience in NVOCC

2. Able to multi task and handle stress

3. Willing to work long hours

4. Self motivated, good written and oral communication