Guest Service Officer/ Executive (Transit Hotel)

General Job Description

Are you passionate about providing exceptional guest experiences in a unique airport setting? Plaza Premium Lounge Group, a global leader in airport hospitality, is seeking dedicated individuals to join our team as Guest Service Officers at our Transit Hotel in Singapore Changi Airport. As a Guest Service Officer, you will play a vital role in ensuring that travelers enjoy a comfortable and relaxing stay during their layovers.

Job Responsibilities:

• Greet, receive and bid farewell guests in the front reception counter.
  
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  
• Process guest check- in and outs.
  
• Collect payment from guests, at the front reception counter before letting them enters the Hotel/ Lounge.
  
• Assist guests with their Hotel/Lounge Facilities.
  
• Uses proper telephone etiquette.
  
• Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, foreign currency exchange etc.
  
• Maintains the cleanliness and neatness of the front desk area.
  
• Reports any unusual occurrences or requests to the manager or superior.
  
• Assists in preregistration and blocking of rooms for reservations.
  
• Understands room status and room status tracking.
  
• Knows room locations, types of rooms available, and room rates
  
• Knows the location and types of available rooms as well as the activities and services of the property.
  
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
  
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  
• Any ad-hoc tasks assigned by the superior and the management.
  

Requirements:

• Graduate in Hospitality/ Tourism Management or related fields
  
• Previous experience in hotel operations is a plus.
  
• Outgoing, good interpersonal and communication skills
  
• Ability to work independently and as part of a team.
  
• Excellent command of spoken and written English
  
• 5 days work week and must be able to work on shift, including weekends and public holidays