Housekeeping Supervisor

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Ensure that assigned rooms are fully stocked, cleaned, and serviced to a high standard within the required timeframe.
  
• Changing bed linen and making beds.
  
• Replacing used towels and other bathroom amenities, such as shampoo and soap.
  
• Sweeping, mopping floors, and vacuuming carpets.
  
• Dusting and polishing furniture.
  
• Empty trash containers and ashtrays.
  
• Change towels, make beds and clean bathrooms.
  
• Update status of guestrooms on assignment sheet.
  
• Return and restock cleaning cart at shift end.
  
• Train and oversee staff under their care, providing guidance on cleaning techniques, defect reporting, and tracking their progress.
  
• Conduct comprehensive training sessions, both theoretical and hands-on, to orient new hires on policies, work procedures, and equipment usage and maintenance.
  
• Inspect rooms, as well as common areas such as stairways and corridors thoroughly, to ensure cleanliness and identify any defects or issues.
  
• Prepare showrooms for optimal presentation and guest satisfaction.
  
• Monitor inventory levels of cleaning products, equipment, linens, and amenities, ensuring they are used in a first-in, first-out order and maintain pantry supplies at a healthy level.
  
• Conduct daily checks to prevent misuse of linen and cleaning equipment and ensure proper maintenance of housekeeping trolleys.
  
• Ensure strict adherence to safety and sanitation policies throughout all areas of responsibility.
  
• Interact with guests in a polite and professional manner, providing assistance and responding to guests’ complaints whenever necessary.
  
• Issue cleaning supplies and equipment to staff as needed.
  
• Motivate team members and resolve any issues that occur on the job.
  
• Perform various cleaning duties in the event of staff shortages.
  
• Utilize the internal system to monitor tasks, ensuring accuracy and timely completion.
  
• To attend any meetings requested or training courses where necessary.
  
• To perform any other duties that may be assigned by the Management.