Hr Shared Service Specialist

Job Responsibilities:

• To be the HR service delivery contact point for your assigned locations.
  
• To deliver efficient, high-quality HR service to employees, line managers, and HRBPs
  
• in your assigned locations.
  
• Deliver a coherent transactional processing service, providing high-quality advice, support to managers and employees, and query resolution throughout the employee’s life cycle.
  
• Manage all the employee-related data entry into the HR system.
  
• Ensure integrity, consistency, and security of all data you deal with.
  
• Perform regular audits and reconciliation to ensure consistency and accuracy of the HR data maintained.
  
• Manage the HR shared services ticketing tool and ensure all requests/queries are attended to on time.
  
• Actively contribute to case analysis and identification of issue trends.
  
• Ensure key performance metrics including Service Level Agreements (SLAs) are met.
  
• Generate timely and accurate HR reports for data analysis and provide insights where applicable.
  
• Participate in new technology implementation, system enhancements, and continuous
  
• improvement efforts.
  
• Update and maintain all related knowledge management documents (e.G. SOPs, desktop
  
• procedures, and process workflows).
  
• Work closely with the HR Business Partners and CoEs to facilitate the implementation of global/regional initiatives.
  
• To support the annual HR cycle including Merit, Incentive, Year-end, Audits, and the like.
  
• Build strong mutual trust and relationships with key stakeholders and regularly communicate with them to obtain feedback on daily operations.
  

Requirements:

• Diploma or equivalent in Business, HR, or related field
  
• Experienced in HR Shared Services;
  HR Service Delivery;
  HR Operations;
  Maintaining an HR database;
  and HR systems experience;
  Familiar with Employee Life Cycle activities