Ict Security Operations Analyst 2908

Summary of the Position

He/She will be a technical RUN expert for all Network Security services. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Network Security operations team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to effectively work with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledge and ensure the necessary trainings are imparted to the team wherever applicable.

The 20-member Network-Security team operates the RUN activities and delivers projects for its infrastructure scope.

An Expert has a wide spectrum of responsibilities and actions.

Main Duties

As an expert of his/her team, he/she:

• assigns technical tasks and manages delegation for technical issues,
  
• animates the team to encourage collaboration and sharing of best practices,
  
• has a role in supporting technical skills development and provides training when required,
  
• supports new technologies and leverages them to provide consistency of service across streams,
  
• manages service improvements for all Network and Security services supported throughout the organization,
  
• documents, reviews, maintains and shares relevant technical information to the team
  
• provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
  
• implements and develops improvements based on LEAN best practices,
  
• focuses on automation and optimum use of the team to improve efficiency,
  
• drives and delivers root cause for any high severity issue,
  
• reviews technology changes to identify potential risks,
  
• is responsible for problem management and resolution
  
• Perform real-time analysis and trending of security systems
  
• Respond to user incident reports and evaluates the type and severity of security events.
  
• Identify recurring security issues and risks and develops mitigation plans and recommends process improvements.
  
• Interpret and apply security policies and procedures.
  
• Establish escalation processes for security incidents and develops contingency plans and disaster recovery procedures.
  

As an experienced professional in Network-Security Services, he/she:

• supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
  
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
  
• engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
  
• facilitates transformation projects and suggest future directions for new areas of improvement and change,
  
• guarantees the production readiness and license to operate of new projects and solutions
  
• is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
  
• actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CACIB operations,
  
• actively assists in identifying the most technical skilled candidates for open roles,
  
• technically coach and develop partner resources to improve quality and productivity,
  
• Define the technical skillset required to support technologies.
  

As the escalation point of contact for Clients, he/she:

• manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality
  

Legal and Regulatory Responsibilities

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time;
  Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
  
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.
  

Qualifications and Profile

• 15+ years of Experience in managing network and security infra.
  
• 10+ years Experience in handling major network security projects (ex:
  SDWAN )
  
• 10+ years Experience in handling Firewalls/IPS/F5/Pulse/Proxies, Routers/Switches.
  
• At least a Bachelor’s degree in any of these faculties:
  
  
• Computer Science
  
• Information Technology
  
• Programming &
  Systems Analysis
  
• Science (Computer Studies)
  

Working Hours:

• Primarily match Europe business hours
  
• On-call support will be expected on a rotational basis
  

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email:
[email protected]

CEI Reg No:
R1660732

EA Licence No:
99C4599