Junior Application Support Engineer (24/7 Shift)

Responsibilities:

• Assist in resolving incidents and issues in the production environment, ensuring application availability and stability through monitoring and reporting.
  
• Perform regular application monitoring and health checks.
  
• Provide support for production applications at a junior level.
  
• Assist in managing production batches using tools such as Control-M.
  
• Participate in on-call support rotations as needed.
  
• Develop a basic understanding of the applications in use.
  
• Assist in impact analysis and troubleshooting, coordinating with other teams as necessary.
  
• Support the management of end-user expectations and communication with stakeholders.
  
• Show strong self-motivation and the ability to work under guidance.
  
• Communicate clearly and effectively.
  

Requirements:

• ITE/Diploma/Bachelor’s degree in Information Technologies or a related field.
  
• 0-3 years of relevant experience.
  
• Basic proficiency in MS-SQL with an understanding of RDBMS.
  
• Familiarity with the banking domain (Payments, Corporate, Consumer) and related products is a plus.
  
• Exposure to Windows, Unix, or Linux environments for handling activities and troubleshooting.
  
• Strong analytical and problem-solving skills.
  
• Basic knowledge of IIS web server and WebLogic is a plus.
  
• Willingness to learn.
  
• Work on a 24/7 rotating shift schedule (Morning/Afternoon/Night shifts).
  
• Allowance for night shift.
  
• Training will be provided.