Key Account Support Executive

· Act as liaison between customers and the company by assisting the commercial team with opportunity management, adhoc troubleshooting, strategic customer development while supporting the company’s goal of reaching financial and non-financial KPI (Key Performance Indicators).

· Performs escalation support;
ensuring that customer feedbacks relating to service, operations, billing, service recovery, pricing, and other cases are coordinated and managed through the relevant departments in timely manner.

· Participate in selected external customer meetings and internal meetings as necessary to support business development.

· Work closely with Product team in evaluating customer’s tender mechanics and be able to make judgement with minimal supervision in accordance with company’s guidelines and set timelines.

· Coordinate cross-functionally with different teams when setting up New Account and when resolving issues to achieve deeper perspective on solution.

· Undertakes administrative job duties as it pertains to the sales department.

· Manages New and Existing Customers’ profile to ensure accurate records and volume reports.

· Assist the commercial team in collecting relevant customer information pre and post RFQ for smooth onboarding and operational handover.

· Attendance as needed at Shipco corporate events, client events, or industry conferences.