L1 It Helpdesk Support (Government Project)

As an IT Helpdesk Support Specialist, you will be the first point of contact for both internal and external users, providing essential technical support and troubleshooting assistance. Your primary responsibility will be to ensure smooth and efficient operation of IT services, resolving technical issues promptly and maintaining a high level of user satisfaction.

• Working hours :
  Monday- Friday 8.30am- 6pm
  
• Working location :
  Pasir Panjang
  
• Salary Package :
  Up to SGD3000 (basic) + AWS
  
• Other benefits and perks :
  Up to 18 days annual leave, 14 days medical leave, company insurance coverage and many more
  

Key Responsibilities:

• Respond to helpdesk tickets, phone calls, and emails from users experiencing technical issues.
  
• Diagnose and troubleshoot hardware and software problems, including network issues, operating systems, and applications.
  
• Provide step-by-step guidance to users, ensuring issues are resolved efficiently and effectively.
  
• Escalate complex issues to appropriate IT team members or external vendors when necessary.
  
• Maintain accurate and detailed records of support requests and resolutions using our helpdesk ticketing system.
  
• Conduct remote troubleshooting and provide clear instructions to users via phone or email.
  
• Stay updated with the latest industry trends and technologies to continuously improve support services.
  

Qualifications:

• ITE/Diploma in computer science or information technology field or related field
  
• Minimum 1 year of working experience in Technical Helpdesk operation
  
• Prior experience in Government Technology agency will be an added advantage
  
• Strong knowledge of Windows and macOS operating systems, as well as common office software and applications.
  
• Familiarity with networking concepts
  
• Good command of written and spoken English to handle English speaking customers.
  
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
  
• Outstanding communication skills, with the ability to explain technical concepts to non-technical users.
  
• Customer-focused attitude with a commitment to providing high-quality support.
  

Why Join Us:

• Competitive salary and comprehensive benefits package.
  
• Opportunities for professional growth and development.
  
• Collaborative and inclusive work environment.
  
• Cutting-edge technology and resources to support your role.
  
• Chance to be a part of a company that values innovation and creativity.
  

How to Apply:

Interested candidates may apply via email to [email protected] (indicating Job ID J44882 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781