L2 System Engineer / Ang Mo Kio /

The L2 System Engineer is responsible for:

- Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.

- Performing system recovery if needed.

- Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.

- Ensuring that the System runs according to contractual specifications after problem resolution.

- Providing advice on system / database performance monitoring and tuning.

- Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.

- Complete all Service Requested accordingly to SLA timeframe.

- Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability.

- Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.

- Coordinating system development tasks to include design, integration and formal testing on the Change Request.

- Overseeing all transitions into production on the Change Request.

- Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.

- Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.

- Managing and document system configurations on the Change Request.

- Perform troubleshooting and resolve incident based on SLA.

- Generating the relevant administrative records and reports.

Requirements:

- Degree/Diploma in Computer Science, Computer Engineering or equivalent, although

consideration will be given to experience and certifications in lieu of degree.

- Minimum 3 to 5 years IT experience

- Past working experience in Cloud environment is an advantage

- Able to handle demanding service response and recovery turnaround

- Able to manage daily support tasks to meet stringent SLA requirements

- Excellent scheduling and multitasking skills

- Meticulous and process-oriented

- Good, hard-working attitude with ability to work well under pressure

- Good communication skills English (written, spoken)

- Good analytical skills with ability to work with others to resolve problems.

- Good organization skills, with ability to properly document and track information.

- Preferably with Microsoft Certification and/or ITIL certification.

- Dynamic, customer oriented, experience working in a fast paced environment.

- Good Knowledge of following products will be advantageous:

-Linux,Unix,Active Directory/DNS,Microsoft Azure Stack,Microsoft Windows 2016-

2022,Commvault Backup and Recovery,Symantec Endpoint Protection

Interested candidates, please forward a detailed resume and email to career{a}tempserv.Com.Sg

Tempserv Pte Ltd

License No:
06C3745

Attention:
Wee Wan Qi / EA Personnel No:
R22109446