Managed Services Engineer

BSS Managed Services or Operations Engineer

Position Overview:
We are seeking a skilled and proactive BSS Managed Services or

Operations Engineer to join our team. The ideal candidate will be responsible for

ensuring the smooth operation and maintenance of our Business Support Systems

(BSS) infrastructure, including but not limited to billing systems, customer

relationship management (CRM) platforms, and other related applications. The role

requires a deep understanding of telecommunications technologies, excellent

problem-solving abilities, and a commitment to delivering high-quality service to our

clients.

Roles &
Responsibilities:

1. System Monitoring and Maintenance:

Monitor the performance and health of BSS systems and applications

to ensure optimal operation.

Perform routine maintenance tasks, including system upgrades,

patches, and backups, to maintain system integrity and security.

Troubleshoot and resolve any issues or outages that arise, coordinating

with internal teams and vendors as necessary.

2. Incident Management:

Respond to incidents and service requests in a timely manner, adhering

to defined service level agreements (SLAs).

Investigate root causes of incidents and implement corrective actions

to prevent recurrence.

Document incident details, resolutions, and follow-up actions for future

reference.

3. Change Management:

Coordinate and implement changes to BSS systems and configurations

in accordance with change management processes.

Conduct impact assessments and risk analyses for proposed changes to

minimize disruption to services.

Ensure all changes are properly documented and communicated to

relevant stakeholders.

4. Performance Optimization:

Analyse system performance metrics and trends to identify areas for

optimization and improvement.

Recommend and implement enhancements to increase system

efficiency, scalability, and reliability.

Conduct periodic performance testing and tuning to maintain optimal

system performance.

5. Security and Compliance:

Implement and maintain security controls and measures to protect BSS

systems and data from unauthorized access and breaches.

Ensure compliance with regulatory requirements and industry

standards related to data privacy, security, and telecommunications.

6. Documentation and Reporting:

Create and maintain documentation, including system configurations,

procedures, and troubleshooting guides.

Generate regular reports on system performance, incidents, and

operational metrics for management review and decision-making.

Qualifications and Skills:

Bachelor's degree in telecommunications, computer science, or a related field.

Proven working experience of 6-8 years with BSS systems and technologies in

a managed services or operations role.

Proficiency in system administration, scripting, and automation tools for BSS

applications (e.G., billing, CRM).

Strong analytical and problem-solving skills, with the ability to troubleshoot

complex technical issues.

Excellent communication and interpersonal skills, with the ability to

collaborate effectively with cross-functional teams and external stakeholders.

Certifications in relevant technologies (e.G., Oracle) are a plus.