Operation & Service Team Lead (Banking Card Centre)

Admin Support team of Card Centre liaises with the Bank customers on a daily basis on the execution of instructions tasked by the Banks, as well as on the production statuses of the Banks’ inventories and User Acceptance Testing. The team leader of Admin Support manages the productivity and ensures smooth workflow within the Admin Support team.

The ideal candidate will be an excellent leader and will have experience managing staff to produce results in a timely and effective manner.

Key Responsibilities

• Ensure timeliness and accuracy in all scopes of work within Admin Support
  
• Ensure the Admin Support team meets the service levels of the Banks
  
• Daily coordination between Bank customers and internal Production
  
• Reporting of card statuses and inventory levels to the Banks
  
• Preparation of monthly billing reports
  
• Participate in monthly Service Level meetings with the Banks
  
• Attend project meetings with the Banks
  
• Participate in negotiation discussions with the Banks
  
• Working with Card Centre Management on fulfilment on business goals
  

Requirements

· Min. Diploma / Degree qualification

· Field of Study:
Not applicable

· Skills:
Microsoft Excel and Word

· Prior working experience in managing/leading teams of at least 3 years is preferred.

· Prior working experience in the Banks would have a priority

· Excellent written and verbal communication skills with an ability to maintain a high degree of professionalism through interactions with stakeholders across all levels

MUST be comfortable with NO phones in the working premise, No credit liabilities

Working location:
East