Operations Manager (Salon/F&B)

Job Responsibilities

• Manage day to day restaurants &
  salons operations, and ensure a positive outlet image
  
• Coordinating front and back of the house operations for smooth delivery of services
  
• Training / coaching of new and current staff on customer service best practices
  
• Managing staff training, schedules and work performance
  
• Organize and supervise shifts
  
• Respond promptly to customer complaints, suggest solutions to resolve complaints
  
• Ensure compliance with safety and sanitation regulations
  
• Control operations cost and identify measures to cut wastages
  
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
  
• Preparing of reports
  
• Analyze and forecast sales figures to maximize profits
  

Job Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
  
• Proven management experience in the Beauty &
  F&
  B industry
  
• Strong leadership skills
  
• Excellent communication skills
  
• Financial Management skills
  
• Customer service oriented
  
• Possess strong knowledge of Beauty and F&
  B industry 's legal rules and guidelines
  
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
  
• Working knowledge of data analysis and performance / operation metrics
  
• Provide management and administrative support.
  
• Ensure strong product and all-around operational knowledge.
  
• Ensure to give a wonderful experience for each customer and guarantee their satisfaction.
  
• Coach and develop colleagues to ensure standards are being maintained.