Outbound Call Associate & Front Desk Support

Outbound Call Associate

- Proactive contact and engage customers to gather critical information through survey, telemarketing activities

- Meet and achieve the individual and company’s key performance indicators

- Acquire a strong knowledge of the products and services, culture and processes

- Provide quality customer service and prompt follow-up to customers over the phone and/or email

- Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

- Resolve customer queries efficiently and escalate issues promptly

- Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

- Other duties as assigned by Team Lead and/or Branch Head

Front Desk Floater – Customer Service Associate

- Flexible to be deployed to various locations around Singapore:
Careers Connect (Woodlands/Paya Lebar), etc.

- Proactive manage all front desk duties over the counter, phone and email

- Identify, profile and tier customers to the types of services that are relevant to their needs

- Ensure smooth customer transactions at all times and provide quality customer services

- Perform administrative duties, manage appointments and register customers

- Prepare room logistics and necessary materials

- Other duties as assigned by Team Lead and/or Branch Head

- Candidate with prior experience in outbound call preferred

- Candidate with prior experience in front desk management preferred

- Basic Computer knowledge (Microsoft Excel and Word)

- Have a pleasant disposition with a positive attitude

- Excellent in customer service delivery

- Organised, self-motivated, and result-oriented individual

- Demonstrate a sense of urgency and work well under pressure as an individual and in a team

- Good verbal &
written communication and interpersonal skills

- GCE ‘O’ levels and above

a) 8.30am to 6.00pm (Monday to Friday) and

b) 8.30am to 5.30pm (Monday to Friday), 8.30am to 12.30pm (Alternate Saturday)