Partner Account Manager

The role objective of the Account Manager (AM) is to build and nurture relationships with multiple/volume accounts to identify and qualify opportunities for revenue growth and services at the clients' and Crayon Group.

The AM is expected to possess an in-depth knowledge of Crayon Group, the go-to-market and their customer segments. This expertise allows to develop long lasting trusted relationships to recruit and retain customers and partners.

Sales

Recruit New Customers/Partners:

• Acquisition of New Customers/Partners in dedicated segment
  
• Create and execute on account plans
  
• Regular customer dialogue to understand customer needs and build service based Solutions to fulfill customer needs and create value
  
• Initiate &
  manage "
  High volume"
  - sales promoting activities in cooperation with the respective business owners in Crayon Group
  
• Build a healthy pipeline &
  manage opportunities/CRM
  
• Lead generation &
  cold calling (inbound/outbound)
  
• Networking
  
• Use social media professionally
  
• Understand Customer's/Partner's value proposition
  
• Identify how Crayon Group services and vendor portfolio can increase customers'/partners' profitability
  

Develop Customer/Partner portfolio

• Oversee the relationship with multiple accounts
  
• Create and execute on customer/partner retention strategy
  
• Account planning/portfolio management
  
• Ownership of CPE (Customer and Partner Experience)
  
• Monitor customer/partner preferences to have the right conversations with your customers/partners
  
• Opportunity management to increase revenue on existing portfolio
  
• Strategic conversations in the interface between business and IT, able to discuss with all levels of stakeholders
  
• Drive Identification of customer/partner needs, e.G. to reduce time spent on software purchases, cloud management and billing and match these with Crayon Group services and offerings
  
• Up-sell, cross-sell, additional sales for Crayon Group services and offerings
  
• Analyze sales statistics (e.G. margin and profitability) to prioritize opportunities in your customer/partner portfolio
  
• Increase more contact points at the customers' (Decision makers, stakeholders) and build solid relationships with relevant stakeholders
  

Collaboration

• Cooperate with other sales resources and account team, build Account Plans aligned with relevant stakeholders
  
• Collaborate with relevant stakeholders to ensure the right customer Bid/RFP strategies
  
• Close cooperation with delivery teams (e.G. Services, SCA, technical resources) to ensure pre-sales support involving positioning of SCA/Cloud Solutions, pre-sales qualification and opportunity identification as well as post-sales ensuring a successful deployment
  
• Involve relevant stakeholders to strengthen Crayon Group's overall deep relationships with senior executives and growing cloud consumption share in large or highly strategic accounts.
  

We regret to inform only shortlisted candidate are contacted.