Patient Service Associate
anonymous company - Singapore
new offer (02/07/2024)
job description
As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers/ patients, with the key aim of providing excellent patient care and satisfaction.
Duties &
Responsibilities
- Ensure clinic's operational and procedural area readiness based on desired service standards.
- Assist with smooth patient journey including accurate and timely registration, discharge, appointment bookings, cashiering and any other enquiries such as insurance provider's information for billing.
- Provide chaperone assistance to doctors/nurses and prepare consultation documents
- Attend to any requests, emails and phone enquiries.
- Assist clinic manager in administrative duties
- Perform any other ad-hoc duties and responsibilities that may be assigned from time to time
Requirements
- Minimum GCE "
O"
Levels qualification or equivalent. - Proficient in computer skills (Microsoft Office), handling multiple systems such as SAP will be an advantage.
- Team player with good communication, customer service and interpersonal skills. Ability to speak a second language will be an advantage.
- Able to multitask and work in a fast-paced environment.
- Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed. Prior experience in hospitality or service industries will be an advantage.
- This is a 2-year contract role, subjected to contract extension or permanent conversion with satisfactory work performance.