Perm Call Centre (Healthcare, 5 Days Office Hours) Hlx

Job Description
- Deliver consistent good customer service including inquiries, and complaints at all times
- Be customer-centric with both internal and external stakeholders via all communication channels.
- Handle phone and email enquiries of current and prospective customers
- Advise and promote the value of our services to the customers.
- Address enquiries, referrals, scheduling of appointments and other support required from the various communication channels;
recommend relevant services to address the needs of the stakeholders.
- Manages service feedback and liaises with relevant stakeholders to resolve the issues within a stipulated time frame.
- Track and monitor customers' enquiries from all channels such as Call Centre Hotline, E-mails, Whatsapp, and Online Messages in a timely manner, including service recovery.
- Meet KPI requirements.
- Perform any other duties that may be assigned from time to time by the Reporting Officer.
Job Requirement:
- Preferably general degree or minimum A' Levels with some customer service experiences
- Someone with strong written and verbal communication skills
- Someone who is resourceful and provides timely and accurate information to our seniors
- Someone who is patient and meticulous and enjoys working with a senior person.
- Prior experience in the healthcare sector is preferred.
- Proficiency in a 2nd language would be advantageous.
Interested candidate, kindly send a copy of your resume to:
[email protected]
OH LI XUAN BRINA [R24120322]
Email Address:
[email protected]
Recruit Express Pte Ltd
EA Licence No:
99C4599