Production Support System Analyst (L2) - Ref: My

Job Objectives

· To provide L2 support for wide range of Core Banking and Cards applications across the regions

· To perform and support system maintenance and operations BAU activities eg. infra/OS patch and maintenance, key/certificate renewal, industry wide G3 testing exercise, DR/BCP, user service request, etc.

· To work with Delivery team for on-boarding of new services, system/module and enhancement and ensure smooth transition and stability of production environment

· To monitor and perform biz volume growth, apps capacity and EOD batch trending analysis to upkeep the hygiene and good health of systems

· To work on production incident and problem management and meeting TRO

· To provide EOD production support for Core Banking and Cards application systems

Key Responsibilities

· Responsible for BAU production support for key / certificate renewal activities

· Responsible for Group RDR / In-Country DR / external business partner BCP support for pre-test and actual run

· Responsible for pre and post support of infra upgrade and maintenance activities eg. OS/security patch, DB, OS400, network/firewall, CD, SAN/storage, etc. to ensure all services are up and remain in good health post upgrade/maintenance

· Attend and work on User Service Request eg. print queue setup, R2W report setup, user menu option, new branch setup, branch merger, sudden holiday, data query extraction, etc.

· Perform proactive monitoring and analysis on biz volume growth and EOD batch run trending. This is to have early detection of app/infra utilization and any upward EOD trending before hit the max threshold and put in place necessary mitigation/remediation action to pre-empt production incident.

· Work with L3 and respective stakeholders for production fix and put in place necessary preventive measure / improvement

· Build and maintain repository for KB articles for prod support documentation and System Ops related SOP

· Review and ensure proper knowledge transfer (KT)/documentation from project/development team for smooth on-boarding and transition to L2 production support.

· On duty roster to provide System Ops bau activities (during weekend or wee hours) and production EOD run support

Key Requirements

To have :
-

· Minimum 3-5 years of experience working in IT industry with relevant experience in Technology solutions or support service delivery in the banking/financial industryGood analytic and problem-solving skills. Must be attentive to details.

· Good and assertive communicator in speaking &
writing

· Able to work in a fast-paced, team-oriented environment and weekend/wee hours

· Good understanding and experience in SDLC and ITIL

· Experience in L2 or L3 production support

Technical Skill :
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· Working experience (3 to 5 years) in providing L2/L3 support in open systems platform. Good command with Unix/Linux os, shell scripting and Oracle db.

· Experience with OS/400 or Mainframe system (VSAM, CICS, ZOS, etc.) and COBOL/RPG/JCL/Easytrieve language are added advantage

· Experience in Silverlake banking system and CardLink systems is plus point

· Good to have working experience in these tools ie. Connect Direct, Control-M, Aldon, Splunk, Geneos, etc.