Profin Client Relationship Manager, Vice President

Job Purpose

• Broking, placing and account servicing of ProFin accounts.
  
• To provide programme design, placement, marketing and consultancy services for Lockton’s clients in line with agreed account strategies and in accordance with Lockton operating procedures.
  
• Insurance advisory on contractual obligations and risk structure.
  
• To develop, manage and improve our relationship and service with clients and contribute towards revenue growth.
  

Job Description

• Understand clients business and risk profile, exposures, needs, expectations and to provide appropriate advice/recommendation on insurance coverage, insurance programme structure and retention strategy.
  
• To build and maintain ongoing relationships with existing clients includes scheduling and attending meetings and risk survey if any.
  
• Assist clients in the event of major claims and ensure overall claims service provided based on Lockton’s standards.
  
• Implement, monitor and control the renewal procedure.
  
• Assist with the resolution of service issues with clients, insurers and global associates.
  
• Review with appropriate Associates at the earliest opportunity any case under attack or where perceived vulnerable or where there are concerns about the relationship and implement, monitor and oversee a plan of action.
  
• Preparation and issuance of Quotation/Placement Slips, Insurance Summary based on agreed terms and conditions with Insurers.
  
• Checking of policy/endorsement/invoice to ensure that it is accurate prior to forwarding to clients.
  
• Ensure prompt and accurate invoicing and that clients understand the Lockton cash collection terms, monitor, follow-up and resolve debtor queries in a timely manner to ensure prompt payment of premiums and fees.
  
• Keep abreast of insurance market and products/coverage developments and communicate to appropriate Associates/clients.
  
• Manage and co-ordinate global insurance programmes and liaison with our producing office, partner network and associates worldwide on prompt and accurate manner.
  
• Ensure all activities that are undertaken are compliant with regulation and Lockton’s internal standards and procedures.
  
• Assist Deputy Head of Department with the development and implementation of internal controls and procedures to assure the performance of Associates within the unit.
  
• Manage and maintain market relationships at both operational and strategic level.
  
• Identify opportunities for expanded or new business.
  
• To identify and cross-sell the inter-department services which Lockton is able to provide.
  
• Maintain renewal income to at least budgeted levels and in line with set and agreed personal objectives.
  
• Coaching of Associates.
  

Requirements

Qualification

• Completed and attained CGI.
  

Experience

• Minimum 5 years’ experience in insurance broking, insurance company, fund/asset management company or Fintech
  
• Preferably has experience in insurance broking for fund/asset management and Fintech sectors.
  
• Proficient in MS Office
  
• Demonstrated ability to work independently and strong customer relationship skills
  

Competences

• Good knowledge of Basic Insurance Concept, insurance requirements and product knowledge.
  
• Ability to guide our junior colleagues.
  
• Ability to secure most of the new clients cross-sell by other departments and referral from existing clients.
  
• Able to share or exchange knowledge with colleagues.
  
• Good interpersonal, communication skills
  
• Ability to work under pressure and deliver results
  
• Possess skills to interact and to build relationship with team, internal and external clients/vendors
  
• Able to practise\ Perform ethically
  
• Demonstrates and adopt LCS core values
  

a) Client Centric

b) Accountability

c) Collaborative

d) Integrity

e) Can do Spirit

f) Resilience