Programme Assistant (Nursing) - 5 Days Office Hour / Mnc Hhl

1. Personalized Patient Case Management:
   Provide health coaching to patients, offering disease and treatment-related information and education.
   Follow up with patients on treatment regimens and ensure timely submission of relevant program documents.
   Document all interactions accurately in the PatientCare Management System.
   
   
2. Effective Communication:
   Make scheduled outbound calls to enrolled patients.
   Answer inbound calls and address frequently asked questions (FAQs) related to patient care.
   Maintain confidentiality and professionalism during patient interactions.
   
   
3. Adherence to Standards:
   Ensure program delivery within appropriate service levels and predefined protocols.
   Adhere to case handling time targets and maintain patient data confidentiality.
   Follow standard operating procedures (SOPs) consistently.
   
   
4. Medical Guidelines and Reporting:
   Stay updated with best practice medical guidelines.
   Collaborate with the Operations Manager and medical advice team.
   Identify and report adverse events observed during patient interactions.
   
   
5. Quality Assurance:
   Create and maintain department SOPs.
   Conduct quality spot checks on team members.
   Identify training needs based on quality assessments.
   Participate as an auditee in internal and external audits.
   
   
6. Additional Duties:
   Assist with periodic program reports and audit preparations.
   Execute tasks assigned by the Operations Manager or Program Manager.
   
   

Requirement

• Min Diploma in a relevant field such as healthscience, nursing
  
• Excellent communication skills and empathy.
  
• Detail-oriented and organized.
  
• Ability to work independently and as part of a team.
  
• Proficiency in using patient management systems.
  

Interested candidates, do submit your resume in Word document to:
[email protected] or telegram @alexgohhl
➖
Alex Goh Hock Leong
(CEI.No:
R1763413 l Recruit Express Pte Ltd (Healthcare &
Life Science) | 99C4599)
[email protected]