Project Specialist (Service Strategy & Strategic Communications)

At #TeamCPF, you’re not just joining a team;
you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued;
it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

As a member of the Service Strategy &
Engagement section, youwill focus in developing comprehensive strategies to deliver integrated services across diverse healthcare finance schemes. This involves overseeing and coordinating publicity and outreach efforts to ensure unified messaging across all channels, lead initiatives aimed at shaping member behavior and identifying opportunities to improve customer journeys, thereby enhancing overall engagement effectiveness.

In this role, you will:

• Review and enhance integration of services and strategic communications across various healthcare financing schemes to effectively support members' healthcare financing needs.
  
• Collaborate with internal stakeholders to identify user values and needs, translating them into innovative service concepts and solutions.
  
• Partner with internal and external stakeholders on data analytics initiatives to uncover actionable insights and refine service and communication strategies aligned with business objectives.
  
• Lead planning and execution of cross-functional projects aimed at supporting the administration of national healthcare financing schemes managed by CPFB.
  

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Prior experience as a User Researcher, strategic communications or in a similar role, with a relevant background in applying design methodologies to improve service experiences.
  
• Experience in developing and implementing strategic initiatives aimed at integrating services and communications.
  
• Experience in leveraging data analytics tools and methodologies to drive decision-making and refine service strategies aligned with business objectives.
  
• Experience in identifying user values and needs, and creatively translate them into innovative service concepts and solutions.
  
• Good written and verbal communication skills to effectively convey strategic concepts and collaborate with internal and external stakeholders.
  
• Familiarity with Design Thinking, Behavioural Insights, or User Experience Design methodologies would be advantageous, bringing additional perspectives to enhance service delivery.
  
• The seniority of appointment and actual corporate job title will commensurate with individual work experiences.
  
• Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs.Additionally, there is potential for emplacement into a permanent position.
  

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
  
• Promotion opportunities based on your capability and on-the-job performance.
  
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
  
• Flexibility of a hybrid work model allowing remote work for up to 50% of the time, contingent upon the exigencies of service.
  
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
  
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.
  

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps:
Purposeful Work, Professional Growth, People &
Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.