Receptionist/Customer Service Officer (Call Centre-Full Training Provided) - Up To $3000

• Position :
  Receptionist/ Customer Service Officer or Coordinator (Call Center)
  
• Location :
  Near Ubi MRT
  
• Working hours :
  5 days (Monday - Friday:
  8:
  30am-5:
  30pm)
  
• Salary (commensurate with experience):
  Up to $3200 + VB
  
• Duration :
  Perm
  
• Industry :
  Electrical Appliance
  

Main Responsibilities:

• Provides professional customer support on call enquiries and walk-ins to promote our products
  
• Schedules services/ repairs for technicians on a daily basis.
  
• Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customer
  
• Update records of services rendered to customer with aid of customer service system;
  prepares Quality ClaimsReport (QCR)
  
• Monitors the parts and products under QCR until replacement part is received
  
• Follow up with QA on any quality related issues during services.
  
• Safekeeping of Customer Service Department's files and records
  
• Up keeping of Showroom to ensure tidiness and cosy ambience at all times
  
• Recommend customer on products range, fees of service charges and company promotion offers.
  
• Maintained high service standards and achieving set KPI
  

Requirements:

• Candidate must possess Min NiTEC, HiTEC or Diploma holder in any field or equivalent.
  
• Minimum 1-2 years’ experience in customer service call center preferred
  
• Able to work in a fast-paced environment with good computer skills
  
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
  

Email to [email protected]

Do visit www.Facebook.Com/search.Personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Deputy Consulting Director (APAC)

Reg no.:
R2090601 | EA No:
13C6684