Reservation And Call Center Executive (Capella Connects)

Position Overview
The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.

The Role

• Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
  
• Communicate pertinent guest information to designated departments/personnel
  
• Pass on requests in a timely and accurate manner to appropriate colleagues
  
• Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
  
• Enter all sales booking and group contracts on a timely basis
  
• Create and maintains reservation records by date of arrivals
  
• Prepare letters of confirmation
  
• Process cancellations and modifications and promptly
  
• Process and monitor advance deposits/prepayment on reservations
  

Talent Profile:

1. Strong customer service skills
   
2. Strong verbal and written communication skills
   
3. Willing to work a flexible schedule including weekends
   
4. Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities