Reservations Executive - M Hotel Singapore

Position Summary

Reservations Executive is responsible for handling and managing the whole reservations process and to assist the Reservations Manager in maximising room sales revenue for the hotel by up-selling and promoting of various room facilities while maintaining a consistently high standard of customer service.

Responsibilities

• Operate and manage Reservations Sales function of the Hotel
  
• Update guest profiles for reference when needed
  
• Handle telephone enquiries, process reservations, upsell rooms and enter data of reservations received
  
• Maximise potentials in hotel’s occupancy and revenue whilst protecting Hotel's business mix
  
• Provide efficient and courteous telephone service to guests and callers to create a favorable image of Hotel
  
• Provide comprehensive and accurate information to internal and external customers
  
• Build good rapport with business associates and internal customers
  
• Establishes and maintains good relations with corporate accounts travel agencies, airlines and other booking sources
  
• Perform any other works as and when assigned by the management