Restaurant Guest Relation Officer

Location:
CBD

Job Summary:

As a Guest Relation Officer, you will be the face of our establishment, ensuring that every guest receives a warm welcome and exceptional service. You will be responsible for managing reservations, handling guest inquiries, and ensuring a seamless dining experience.

Responsibilities:

• Greeting and Seating:
  Welcome guests as they arrive, manage reservations, and efficiently seat them according to their preferences and restaurant capacity.
  
• Guest Relations:
  Develop and maintain positive relationships with guests, ensuring their needs are met and their dining experience is memorable.
  
• Reservation Management:
  Handle phone and online reservations, confirming details and special requests, and managing the reservation system.
  
• Customer Service:
  Address and resolve guest complaints and concerns promptly and professionally, ensuring guest satisfaction.
  
• Menu Knowledge:
  Have a thorough understanding of the menu, including daily specials and promotions, to assist guests with their selections and inquiries.
  
• Communication:
  Liaise between the kitchen, serving staff, and management to ensure smooth operations and exceptional guest service.
  
• Event Coordination:
  Assist in organizing and managing special events, private dining experiences, and group reservations.
  
• Feedback Collection:
  Gather guest feedback and provide reports to management for continuous improvement of service quality.
  
• Compliance:
  Ensure adherence to all restaurant policies, procedures, and health and safety regulations.
  

Requirements:

• Minimum 2 years of experience in a guest relation role within a restaurant, club, or hotel setting. Experience in both Asian and Western establishments is a plus.
  
• Excellent communication and interpersonal skills.
  
• Strong organizational and multitasking abilities.
  
• Proficiency in reservation management systems and basic computer applications.
  
• Ability to handle difficult situations with tact and professionalism.
  
• Friendly and Approachable;
  Possess a warm and welcoming demeanor.
  
• Possesses genuine passion for delivering exceptional guest service.
  
• Ability to handle guest complaints and resolve issues efficiently.
  
• Works well with others and contributes to a positive team environment.
  

EA License Number:
23C1935 | EA Personnel Number:
R1551292