Restaurant Manager/Director

Location:
CBD

Job Summary:

The Restaurant Manager / Director will oversee the daily operations and strategic direction of the restaurant. This role requires a dynamic leader with extensive experience in the restaurant industry, particularly in managing high-end dining establishments. The ideal candidate will ensure exceptional guest experiences, maximize revenue, and lead a dedicated team to deliver superior service and culinary excellence.

Key Responsibilities:

• Operational Management:
  Oversee all aspects of restaurant operations, including front-of-house and back-of-house activities, to ensure smooth and efficient service.
  
• Staff Management:
  Recruit, train, and manage staff, fostering a positive and productive work environment. Conduct performance evaluations and provide ongoing training and development.
  
• Customer Service Excellence:
  Ensure the highest level of guest satisfaction by maintaining service quality, addressing customer complaints, and implementing improvement strategies.
  
• Financial Management:
  Develop and manage budgets, monitor financial performance, and implement cost control measures to achieve revenue and profitability targets.
  
• Inventory Control:
  Oversee inventory management, including ordering, stock levels, and supplier relations, ensuring the availability of fresh and high-quality ingredients.
  
• Marketing and Promotion:
  Collaborate with the marketing team to develop and execute promotional activities, special events, and marketing campaigns to attract and retain customers.
  
• Compliance:
  Ensure compliance with health and safety regulations, licensing laws, and company policies and procedures.
  
• Menu Development:
  Work closely with the culinary team to develop and update the menu, focusing on authenticity, innovation, and customer preferences.
  
• Guest Relations:
  Build and maintain strong relationships with regular guests, VIPs, and community stakeholders to enhance the restaurant's reputation and guest loyalty.
  
• Reporting:
  Prepare and present regular reports on operational performance, financial results, and guest feedback to the General Manager/Owner.
  

Requirements:

• Minimum 5 years of experience in a managerial role within a high-end restaurant, preferably with experience in Chinese cuisine or seafood establishments.
  
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
  
• Possess strong leadership and people management skills.
  
• Excellent communication and interpersonal abilities.
  
• Financial acumen and experience with budgeting and financial reporting.
  
• Proficiency in restaurant management software and Microsoft Office Suite.
  
• Ability to work in a fast-paced environment and handle high-pressure situations.
  
• Customer-Focused;
  Commitment to delivering exceptional guest experiences.
  
• Meticulous attention to detail in all aspects of restaurant operations.
  
• Maintains a high standard of professionalism and integrity.
  

EA License Number:
23C1935 | EA Personnel Number:
R1551292