Restaurant Manager

Responsibilities:

1. Operations Management:
   Oversee the day-to-day operations of the restaurant;
   Ensure smooth functioning of all departments, such as kitchen, dining area and cashier;
   Maintain cleanliness and organization throughout the restaurant.
   
2. Customer Service:
   Ensure high levels of customer satisfaction by providing prompt and courteous service;
   Handle customer inquiries, complaints, and feedback effectively and professionally;
   Supervise staff to deliver exceptional customer service.
   
3. Financial Management:
   Manage the restaurant expenses, and revenue streams;
   Summarise reports and supporting document to external accounting firm and monitor the financial performance, implementing strategies to increase profitability;
   Control costs related to food, labor, and overhead expenses;
   
   
4. Staff Management and Training:
   Interview, hire and supervise staff members;
   Schedule staff shifts and manage staffing levels to ensure adequate coverage;
   Design ongoing trainingand development opportunities for staff.
   
5. Health and Safety Compliance:
   Ensure compliance with health and safety regulations and food hygiene standards;
   Implement and enforce sanitation protocols to maintain a clean and safe environment;
   Conduct regular inspections and address any health and safety issues promptly.
   
6. Marketing and Promotion:
   Work with external marketing agencies to implement marketing strategies to attract customers and increase sales;
   Utilize social media and other advertising channels to increase visibility and engage with customers.
   
7. Administrative Tasks:
   Handle administrative duties such as payroll calculation, scheduling, and record-keeping;
   Manage inventory levelsand order supplies as needed;
   Maintain accurate documentation and reporting.
   

Requirements:

• Proven relavant experience as restaurant manager or similar role for at least 5 years.
  
• Strong leadership and responsibilities.
  
• Excellent communication skills in both English and Mandarin is preferred.
  
• Ability to work under pressure and in a fast-paced environment.
  
• Knowledge of restaurant operations, including food and beverage service, kitchen management, and customer service.
  
• Familiarity with health and safety regulations and food hygiene standards.
  
• Proficiency in computer applications such as Microsoft Office and restaurant management software.
  
• Flexibility to work evenings, weekends, and holidays as needed.
  
• Degree or Advance diploma in hospitality management or related field is preferred.