Retail Operations Assistant
job description
We are seeking a detail-oriented and proactive Retail Operations Assistant to join our dynamic omnichannel fashion team. The ideal candidate will play a crucial role in ensuring seamless operations across our physical stores and digital platforms, maintaining high standards of product presentation and studio cleanliness, and enhancing the overall customer experience. This position requires a blend of operational acumen, customer service skills, and a passion for fashion.
A Retail Operations Assistant in an omnichannel fashion label plays a pivotal role in bridging the gap between physical and digital retail, ensuring that the brand delivers a consistent and exceptional customer experience across all touchpoints.
Key Responsibilities:
- Manage inventory levels across channels, coordinate stock transfers, and perform regular audits.
- Oversee order processing, ensure timely delivery, and handle shipping and returns.
- Prepare sales reports, support promotional activities, and maintain studio cleanliness.
- Address customer inquiries, resolve issues, and ensure consistent service standards.
- Support the integration of omnichannel systems, ensure accurate product info.
- Liaise with vendors for timely deliveries and manage quality control.
- Ensure compliance with regulations, conduct quality checks, and update control processes.
- Collect and analyze sales and customer data, prepare reports, and monitor KPIs.
- Facilitate communication between online and offline teams, and support marketing strategies.
- Train staff on omnichannel tools, systems and best practices, assist with onboarding, and support training initiatives.
Skills &
Qualifications:
- Minimum GCE ‘O’ levels or equivalent qualifications
- Possess at least 1-2 years of relevant experience, preferably in the retail industry
- Proficient in MS office application
- Able to organise, prioritise, multi-task, work under pressure and meet deadlines
- Strong communication, interpersonal, planning and organising skills
- Able to interact with peers and liaise with external parties in a professional manner
- Customer-Centric Mindset
- Passion for Fashion and Retail
- Able to start immediately by giving short notice period