Retail Sales Assistant

Brand Description:

Established in 1962, Läderach Swiss Chocolatier is a decade-long family business specializing in luxury Swiss chocolate with more than fifty years of brand history. The brand is managed by ROYAL INSIGNIA in Southeast-Asia.

Following the success of the chocolatier’s first pop-up in Singapore during the 2017 Christmas season, Läderach has opened up its first brick and mortar in Singapore in 2019, marking the brand’s first foray into Southeast-Asia.

The brand has since established 4 boutiques in Singapore, with plans to further expand into other areas in the region.

Occupation Description:

The Senior/ Retail Sales Assistant is responsible for achieving sales, delivering service and operations excellence. He / she also engages in innovation and productivity initiatives for the store. In order to drive seamless customer experience across channels, he / she handles order fulfilment processes for customers in store.

He / she operates in a fast-paced, diverse and customer-centric store environment. As the first point-of-contact in store, he / she serves as the ambassador of the organization.

He / she is a highly motivated and service-oriented individual. He / she communicates well and thrives in a team environment.

Duties &
Responsibilities:

• Interact with customers to sell products and provide customer service
  
• Generate new businesses (walk-ins and/or phone enquiries)
  
• Attain and maintain required service standards
  
• Respond to service challenges, e.G. handling customer queries and / or complaints
  
• Provide supporting activities;
  i.E. invoicing, packing, replenishment, stock-receiving/taking
  
• Maintain housekeeeping standards at the Boutique
  

Education &
Qualifications:

• Min ITE/ Diploma / Degree
  
• Excellent communication and interpersonal skills
  
• Able to converse fluently in English
  

Experience:

• Prior experience in the retail sector would be an added advantage