Room Controller/Coordinator (Housekeeping)

JOB SCOPE

Job Responsibilities

• Responsible for forwarding and receiving of all information pertaining to the department
  
• Receive, record, and distribute various reports / information
  
• Prepare assignments for morning / evening room attendants
  
• Prepare Housekeepers daily reports
  
• To coordinate with GR’s room controller for unassigned room, rush room and re assign room when needed
  
• Liaise with floor supervisor and manager for the rush room
  
• Liaise with floor supervisor, FO and facilities with regards to rooms that need to OTM due to defects
  
• Monitor number of VD turn VC
  
• Monitor discrepancies rooms and DO with VC status
  
• To monitor the completion of maximo and FCS request and advise supervisor to check and release the room
  
• Monitor FCS time out
  
• Receive, record, and transmit guest requests accurately
  
• Responsible for entering accurate room status into computer daily and investigate discrepancies
  
• Maintain and update administrative data
  
• Maintain key control
  
• Monitor lost property
  
• Maintain monthly attendance records
  
• Coordinate &
  follow up with Engineering department on all maintenance requests
  
• Relevant experience in hospitality environment
  
• Interact with all levels of Team Members
  
• Pleasant personality with excellent customer service attitude
  
• Well groomed &
  energetic
  
• English speaking
  
• Ability to work rotating shifts, during weekends and public holidays
  

JOB REQUIREMENTS

• Minimum 1 year Housekeeping Operations experience
  
• Possess a good command of spoken and written English &
  Mandarin to communicatewith fellow Chinese speaking colleagues and give clear instructions over the phone &
  email for work purposes
  
• Able to give clear instructions over the phone
  
• Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
  
• Minimum secondary school graduate