Rtb Tap Production Support Analyst (L2)

The TAP Production Support Analyst is responsible for IT application support activities including maintenance, administration, and second line support. They will work closely with the Service Desk to provide second line operational support and to ensure timely and efficient resolution of IT application-related incidents and service requests

Responsibilities

• Assist with troubleshooting by partnering with other IT teams across the organization (Business Technology, Infrastructure, etc)
  
• Manage assigned tickets by providing analysis and solution where applicable
  
• Perform daily system sanity checks to ensure all systems are up and running
  
• Perform status / scheduled checks for related issues
  
• Follow department processes for issue resolution, escalation, and triage
  
• Maintain positive attitude and customer advocate through product issue resolution
  
• Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
  
• Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.
  
• As required, provide timely communication to users on the status of their service requests and incidents.
  
• As necessary, liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
  
• Ensure problem prevention methods are continuously applied to improve service levels and reduce costs.
  
• Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
  
• Write and maintain code and specifications for software applications and operating systems.
  
• Monitor the availability, performance and throughput of supported IT applications.
  
• Provide recommendations for system performance improvements
  
• Prioritize and schedule assigned support activities and tasks.
  
• Maintain IT application support technical documentation.
  
• Participate in Disaster Recovery (DR) activities as required.
  
• Participate in Deployment related support and System Sanity check activities
  
• Analysis of logs (Application, Database and Error logs)
  
• Provide EOD job, recon/hostdiff, monthly statement generation support
  
• Monitor TAP performance issues inclusive of Memory utilization, CPU utilization
  
• Provide immediate fixes (Data Patching), non-code related or workaround for Incidents and Service Requests
  

Requirements

• Knowledge of end-to-end Temenos Triple A / Wealthsuite components
  
• Strong knowledge of validation of data between T24 and TAP (B2F/F2B), Recon.
  
• Very Good Knowledge of JIRA, HPSM, MS Excel
  
• Experience and technical knowledge on Databases (Oracle) and Unix/Linux scripting
  
• Preferably prior usage of Dynatrace and Splunk logs to identify/troubleshoot issues.
  

About Cognizant

Cognizant (NASDAQ-100:
CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.Cognizant.Com or follow us @Cognizant.