Scope of Responsibilities
Attend to customer inquiries on new and existing orders.
Receive and process Purchase Order (PO) from customer.
Process Sales Order (SO) in system, determine the location and quantity of inventory (garments for laundry and consumable item) available to meet each and every PO that received from customers.
Work with Sales Coordinator to ensure Sales Order are attended and inventory (garments for laundry and consumable item) available to meet delivery.
Prepare delivery documents for local delivery and shipping documents for export orders.
Work with Sales Coordinator and Logistic Coordinator to coordinate delivery routes and schedules.
Supervise Sales Coordinator on support activities and functions, i.E. maintaining accurate stock level to support sales activity.
Monitor blanket order from customer and plan delivery effectively. Ensure the required products are delivered on time, update blanket orders until it has exhausted.
Follow up with existing customer on SO or forecast before existing blanket order exhausted.
Work with customer on customer’s complaint to enhance good services and maximize customer satisfaction.
Conduct random check on stock that maintained at warehouse.
Prepare monthly sales order report and monitor blanket Sales Order report.
Filing of all relevant documents pertaining to the Sales Order functions.
Handle collection matters including sending customer account statement and follow up on overdue payment.
Communicate with Sales team and Manager to ensure efficient customer service.
Any other ad-hoc tasks assigned from time to time.
Candidate must possess minimum Science related Diploma/Degree
Minimum 3 years working experience
Highly motivated, target-oriented, tactful and possess positive attitude
Excellentpresentation, interpersonal and communication skills
Ability to meet and exceed customer expectations
Good command in English. Any additional language an added advantage.
Possess own transport and willing to travel