Security And Operations Engineers-L3

Key Roles and Responsibilities:

• Ensures that email infrastructure at the client site is configured, installed, tested, and operational
  
• Performs necessary checks, apply monitoring tools and respond to alerts
  
• Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail
  
• Assists in analysing, assigning, and escalating support calls
  
• Investigates third line support calls assigned and identify the root cause of incidents and problems
  
• Reports and escalates issues to 3rd party vendors if necessary
  
• Provides continuous feedback to clients and affected parties and update all systems and/or portals
  
• Proactively identifies opportunities for work optimization including opportunities for automation of work
  
• Coaches L2 teams for advance technical troubleshooting and behavioural skills
  
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
  
• May work on implementing and delivering Disaster Recovery functions and tests
  

Knowledge, Skills and Attributes:

• Hands on experience in managing enterprise email security solutions
  
• Ability to communicate and work across different cultures and social groups
  
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
  
• Ability to maintain a positive outlook at work
  
• Ability to work well in a pressurized environment
  
• Ability to work hard and put in longer hours when it is necessary
  
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  
• Ability to adapt to changing circumstances
  
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
  

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:
18S9405 / EA Reg. No.:
R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https:
//www.Linkedin.Com/company/percept-solutions/ to stay up to date on our upcoming roles and events.