Security Soc Operator

Job Description

• Safeguarding the clients' local and remote sites, staff, assets and sensitive information.
  
• To lead the security operations, monitoring, detecting and responding to incidents promptly and effectively.
  
• proactive security and dedication to service to protect the clients' interests.
  

Roles and Responsibilities

• Operate all SOC technologies including network video, access control, etc.
  
• Coordinate direct action and responses to incidents and alarm activation.
  
• Compile reports for the SOC Shift Supervisor in order to share with management on a daily/weekly/monthly basis.
  
• Exceptional communication skills at all times and an ability to adopt the appropriate approach when dealing with others who may be anxious or distressed.
  
• Provide high quality written and verbal reports as and when required.
  
• Taking telephone enquiries.
  
• Maintain accurate logs of events.
  
• Liaise with emergency services and other monitoring agents as and when directed.
  
• Assist in the collation and preservation of digital media evidence.
  
• Assist in the collation and viewing of network video images in response to incident investigation in line with associated code of practice.
  
• Identify and promptly respond to any system anomalies.
  
• Support the SOC Shift Manager in monitoring regional travel requests and travel movements.
  
• Under minimal supervision determine the appropriate response to each reported incident.
  
• Maintain active awareness of the monitored environment to promote safe and effective working.
  
• Maintain a conscientious and proactive approach to work to achieve excellent standards.
  
• Be aware of policy and procedures owned and changed from time to time by SRS.
  
• Be aware of policy and procedures owned and changed from time to time by the client.
  
• Any additional duties and responsibilities as assigned by Management.