Senior Associate, Strategic Initiatives Business Analyst, Technology & Operations

Business Function
Group Technology and Operations (T&
O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality &
control, technology, people capability and innovation. In Group T&
O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities

• Explore and experiment the new technology capabilities (e.G. GEN AI) to drive better customer experiences and employee productivity
• Collaborate with channel product team/users to identify potential use cases
• To gather functional and non-functional requirements, review, analyse and document user stories.
• Streamline and prioritise user stories for each sprint
• Conduct POC, define scope, success metrics, solutions for different iterations and enable data instrumentations.
• Drive new transformational features delivery (e.G. coordinate and ensures UAT test plans and test case are executed within UAT schedule, fine-tune solutions as necessary) and facilitate rollout to subsequent markets
• Monitor post go-live results to develop action plans for future iterations
• Work closely with regional and location teams to ensure timely delivery of project and benefit realization

Requirements

• Bachelor's degree (or equivalent) in business administration, economics, finance or related field
• Experience working in Artificial Intelligence and Machine Learning and/or Financial Services Industry in Consumer Banking Operation, preferably in a business analyst or related role
• Detail oriented with strong analytical and communication skills
• Work with cross-functional teams and able to execute well in a fast-paced and agile environment
• Strong working knowledge of Microsoft Office 365
• Prior experience in agile delivery method is an advantage
• Hands-on team player who possesses a can-do attitude and innovative mindset

Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.