Senior Customer Relation Officer | With Telcos Exp. | Jurong East - 4769

Senior Customer Relation Officer | with Telcos Exp. | Jurong East

Salary Range:
3.2k-3.5k
Working Days:
5 days, Monday to Friday
Working Hours:
8.30am to 5.30pm
Location:
Toh Guan Road

Responsibilities:

• Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.
  
• Answer all incoming calls promptly and effectively in an efficient and professional manner.
  
• Document all calls and actions taken into system ensuring that all updates and amendments are accurate.
  
• To ensure all contracts renewal submission are accurate and supporting documents are uploaded into system promptly.
  
• Follow through and take ownership on all queries from customer where possible.
  
• Work towards KPI set by Leader.
  
• Able to work unsupervised and maintain professionalism.
  
• To identify areas for improvement and work closely with internal and external stakeholders to implement new processes.
  
• Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.
  
• Take all practical steps to ensure own health and safety at work, and the safety of others in the workplace.
  

Requirements

• Min 5 years of relevant experience within a call centre working environment in banks /telcos preferred
  
• Min. Diploma with experience in customer service industry
  
• Experience with Microsoft Office
  
• Strong understanding how subscriber life cycle works
  

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant