Senior Customer Service Officer - Security Company / Call Centre Working Environment 2683
The supreme hr advisory pte. ltd.
- Singapore
new offer (26/06/2024)
job description
WhatsApp:
+65 90820021 (Kyler)
Email:
[email protected]
Salary Range:
3.2k-3.5k
Working Days:
5 days, Monday to Friday
Working Hours:
8.30am to 5.30pm
Location:
Toh Guan Road
Responsibilities:
- Respond to all incoming calls regarding the customers’ issues especially relating to termination requests and turn them into contract renewal.
- Answer all incoming calls promptly and effectively in an efficient and professional manner.
- Document all calls and actions taken into system ensuring that all updates and amendments are accurate.
- To ensure all contracts renewal submission are accurate and supporting documents are uploaded into system promptly.
- Follow through and take ownership on all queries from customer where possible.
- Work towards KPI set by Leader.
- Able to work unsupervised and maintain professionalism.
- To identify areas for improvement and work closely with internal and external stakeholders to implement new processes.
- Good incident knowledge in the market as a reference to overturn a termination request relating to security needs in homes and businesses.
- Take all practical steps to ensure own health and safety at work, and the safety of others in the workplace.
Requirements
- Min 5 years of relevant experience within a call centre working environment in banks / telcos preferred
- Min. Diploma with experience in customer service industry
- Experience with Microsoft Office
- Strong understanding how subscriber life cycle works
The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683