Senior Digital Business Analyst

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

In addition to the salary, this position offers various benefits, including:

• Annual wage supplement
  
• Performance bonus
  
• Merit increment
  

Location:
Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours:
8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

He/she is expected to:

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
  
• Leading ongoing reviews of business processes and developing optimization strategies.
  
• Conducting meetings and presentations to share ideas and findings
  
• Performing requirements analysis and user testing
  
• Documenting and communicating the results of your efforts
  
• Effectively communicating your insights and plans to cross-functional team members and management.
  
• Gathering critical information from meetings with various stakeholders and producing useful reports.
  
• Working closely with internal stakeholders, technology team and management staff to achieve desired results of business and user needs
  
• Conduct business process modelling and generate applicable scenarios for the technology functionality testing team
  
• Plan, execute, and oversee IT projects from inception to completion, ensuring projects are delivered on time, within scope, and within budget.
  
• Develop detailed project plans, including timelines, milestones, and resource allocation.
  
• Collaborate with cross-functional teams, including vendors, business units, marcom, and stakeholders, to ensure project goals and objectives are met.
  
• Monitor project progress, identify potential risks, and implement mitigation strategies to ensure project success.
  
• Conduct regular project status meetings, providing updates to senior management and stakeholders.
  
• Manage project documentation, including requirements, specifications, and user manuals.
  
• Serving as a liaison between stakeholders and users
  
• Able to translate requirements with technical team and vendors
  
• Carries analytical, conceptual, and agile way of thinking skills
  
• Strong communication and storytelling skills to work closely with stakeholders to determine acceptable solutions.
  
• Excellent planning, organizational, and time management skills
  
• Any other task as assigned
  

Requirements:

• Proven experience as a Business Analyst or in a similar role.
  
• Preferred to have project management experience.
  
• Strong knowledge of business process management and optimization.
  
• Excellent communication and interpersonal skills.
  
• Proficiency in requirements analysis, documentation, and user testing.
  
• Strong analytical and problem-solving abilities.
  
• Ability to work effectively with cross-functional teams and stakeholders.
  
• Experience with business process modeling and generating scenarios for testing.
  
• Familiarity with CRM systems and operational support activities.
  
• Exceptional planning, organizational, and time management skills.
  
• Proficiency in using project management and business analysis tools.
  
• Experience with Edutech platforms will be a plus.
  
• PMP (Project Management Professional) certification is preferred.