Senior Executive, Customer Operations ( 1 Year Contract)

About the Role:

• Provide customer support, management, and service recovery.
  
• Business partner to sales and marketing, working in collaboration to fulfil customer requirements.
  
• Key member in the development of tender management protocol and process
  
• Key member in the management of FSCA activities
  
• Key member of regional operations team.
  
• Ensure Strict Compliance with OSP QMS, maintaining zero non-conformance records within the customer operations team.
  

This is a 1-year contract role.

Roles and responsibilities:

Customer Tender Management

• Capture and understand tender scope, timeline, and requirements.
  
• Manage the working group to ensure on-time delivery of the shipment.
  
• Collaborate and partner with sales PIC to ensure customer requirements are met.
  
• Manage customer expectations.
  
• Seek and establish solutions for non-standard requirements.
  
• Ensure clear communication protocols and information sharing.
  

Management of FSCA Activities

• Manage FSCA recall &
  return, reimbursement claims and any related issues.
  
• Provide monthly recall and claim progress updates to all relevant stakeholders.
  
• Collaborate with cross-departmental and follow-ups closely to ensure closure before the timeline.
  
• Ensure all FSCA recall activities align with QARA standards.
  
• Involvement and support in reviewing and streamlining FSCA recall / return processes and workflows.
  

Service Improvements

• Identify operational gaps and implement process improvement actions.
  
• Lead and own process improvement initiatives.
  
• Work with relevant functions to develop appropriate solutions.
  

Business Partner

• Act as a business partner and consultant to sales and marketing through transparent and effective communication.
  
• Establish a deep understanding and relationship with the target customer.
  
• Explore out-of-the-box solutions to better meet customer needs.
  
• Establish a productive and cordial working relationship with key stakeholders. including business outsourcing partner.
  

Projects and assignments

• Support and involvement in the development of tender management protocol and process.
  
• Support and involvement in export documentation and process management.
  
• Support for all aspects of regional operations function within the organization and performs a wide variety of duties for regional operations activities.
  

About Olympus:

Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.

Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus?

At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package including AWS and Variable Bonus
  
• Hybrid home office work arrangements
  
• 18 days of annual leave in your first year
  
• Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)
  

What we are looking for:

• Diploma/ITC/O/A level in Business or Supply Chain is preferred but not a must.
  
• At least three years of working experience in Purchasing, Logistics and/or Supply Chain.
  
• Knowledge of Supply Chain Operations and Purchasing function preferred.
  
• Knowledge of SAP software applications.
  
• Able to interact with people of all levels.
  
• Strong interpersonal skills needed to liaise very closely with vendors, customers, and 3rd Party Logistics. Possesses good negotiation skills preferred.
  
• Proficient with MS Office applications such as Microsoft Excel, Microsoft Word and Microsoft PowerPoint.
  
• Ability to work in a fast-paced environment.
  
• Possesses exceptional communication, organizational, and attention to detail skills, along with a strong commitment to collaborative teamwork to work with all levels of staff is important.
  
• Meticulous and comfortable to handle large quantities of documents.
  
• A good team player who is proactive, meticulous, and able to work under tight deadlines.
  

Apply Now:

To submit your interest in this opportunity, select “Apply for this job”.

In the meantime, follow us on:

• LinkedIn - Olympus APAC
  
• Company website - www.Olympus.Com.Sg