Senior Technology Services Specialist | L1 & L2 Support | 1yr Contract | Up To $5850 | Kaki ...

Senior Technology Services Specialist | L1 &
L2 Support | 1yr contract | Up to $5850 | Kaki Bukit

Working Day:
Mon to Fri

Working Hours:
9am - 6pm

Office Location:
Kaki Bukit

Salary:
$4,500 - $5,850

RESPONSIBILITIES:

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
  
• As a Regional IT to provides Remote, On-Site or Station Technical Support to FedEx Operations Staff &
  Customers.
  
• To work closely with 3rd Party Organizations in the Diagnostics, Maintenance &
  Support of all Electronic Technologies that including Networks equipment &
  Software Applications Deployment.
  
• To perform technical support, problem resolution &
  provides input to the isolation &
  resolution of componentlikes network appliance, different type of hardware &
  software problems.
  
• Resolve issues that occur outside work hours whenever needed.
  
• Other tasks and projects as assigned by Manager or Management.
  

QUALIFICATION &
EXPERIENCE:

• Diploma/Degree in Information Technology from recognized institutes.
  
• Proven work experience as a Senior Desktop Support Engineer, Senior Technical Support Engineer, or similar role for about 4 years or more.
  
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10
  
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues
  
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products
  
• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity
  
• Basic Support and Troubleshooting of other desktop software used by the office
  
• Basic support on iPhone / iPad / Android phones
  
• Knowledge of IT procurement, order and delivery process flow and protocols
  
• Ability to leverage on available tools such as subscription services, internet or other online services to support functions
  
• Provide support of general IT request like VC connectivity/ Mobile Email Activation.
  

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant