Senior Workplace Coordinator

Senior Workplace Experience Coordinator
Work Dynamics - Integrated Facilities Management
Location:
CBD
Job Summary
The Senior Workplace Experience Coordinator will play a crucial role in enhancing the workplace environment by developing and managing various initiatives and programs that promote engagement, well-being, and productivity. This client facing role requires a proactive, organized and people-oriented professional who can balance day-to-day operations with some strategic planning to create a great workplace experience.
Key Responsibilities
Program Development and Management

• Assist, design, implement and manage workplace initiative programs that promote employee engagement, well-being and productivity.
• Collaborate with cross functional teams to identify and address workplace needs and opportunities for improvement.
• Monitor and evaluate the effectiveness of workplace programs and initiatives, making adjustments as necessary
• Relays relevant comments from customers directly to catering manager, team members, or client managers as necessary.

Site Operations

• Ensures that workplace service tickets are triaged resolved within established SLAs.
• Conveys relevant customer feedback directly to catering manager, team members, or client managers as needed.
• Being the regional SME support for events management
• Conducts onboarding sessions to ensure an exception experience for all new hires.
• Manage vendors ensuring they meet established SLAs.
• Prepares monthly and quarterly event report promptly for JLL to submit to the client.
• Ensure that all finance related matters are completed in a timely and accurate manner.
• Ensure prompt and accurate management of Purchase Orders in JDE.
• Perform any adhoc tasks as directed by the Facilities manager.
• Implement Industry Best Practice operations, in accordance with OpsAIDE standards and processes.
• Work closely with Onsite F&
  B Manager and Workplace Manager for all food related issues
• Coordinates monthly audit and gathers comments using LI global platform.

Events Coordination

• Plan and execute workplace events, including meetings, workshops, and social gatherings
• Accommodate event requests, changes, and last-minute adjustments promptly and courteously.
• Ensure all events align with the company's culture and objectives, providing a seamless and enjoyable experience for participants.
• Works with external vendors for rentals, equipment, etc. as needed.

Client Engagement

• Serve as the primary point of contact for employees and clients regarding workplace experience matters.
• Foster strong relationships with internal and external stakeholders to enhance engagement and partnership.
• Conduct regular Surveys and feedback sessions to gather insights and continuously improve the workplace experience.

Qualification

• Diploma/Bachelor's degree or equivalent work experience
• 3-5 years minimum prior relevant experience in hospitality, facility / property management, operations and/or knowledge of facilities management, preferred
• Exceptional customer service skills and professionalism with a passion for hospitality
• Excellent written and verbal communication skills with the ability to build relationships and collaborate effectively with diverse stakeholders.
• Ability to work independently - strong prioritization and time management skills
• Ability to work with diverse teams - lead and/or follow;
  respectful, cooperative, accountable
• Excellent organizational skills and process management
• Ability to adapt to new devices, technology, and applications
• Proficiency with Microsoft Word, Excel and PowerPoint.