Service Engineer (Air-Handling Unit)

Primary Responsibilities

- Ensure that customers’ orders are processed promptly and accurately to support daily warehouse operations.

- Ensure that records of warehouse transactions are recorded and filed accordingly.

- Understand customers’ requirements and competent in processing customers’ orders.

- Build and maintain good rapport with customers to understand their requirements, obtain feedback on service performances and response to enquiries and service issues highlighted by the customers.

- Work with the Operations team to provide feedback to customer on operations issues, resolve service issues highlighted by the customers and ensure that customers performance measurements are met.

- Work with warehouse operations to provide systems support for cycle count and stock-take activities.

- Billing of services to Clients.

- Preparing of KPI statistics and reports for customers and internal use.

- Other Admin duties pertaining to warehouse operations.

Qualifications Summary

Experience:

- Minimum 2 years’ experience in logistics or warehousing coordination work..

- Able to communicate with customers,

- Experience in handling a team of more than 10 employees.

Education:

- Minimum Qualification:
GCE N level

Skills:

Technical Skill Requirements

- Proficient in WMS and Microsoft Office Applications

Behavioral Skill Requirements

- Good time management and a fast learner

- Ability to speak and read English to liaise with associates.