Service Engineer

Responsibilities

• To adhere to prevailing Company SOPs including service KPIs.
  
• To carry out indoor and outdoor service jobs (commission, repair, troubleshoot, inspection, modification, warranty checks).
  
• To investigate customer complaints (product defects, failures or non-conformance) and recommend solutions.
  
• To issue customer outdoor and indoor service reports.
  
• To disassemble cancelled units for stock return.
  
• To provide service and maintenance training sessions on product usage for customers.
  
• To supervise ADs during service works and to report discrepancies if any.
  

Requirements

• ITE in Engineering (Mechanical) + 1-2 years of relevant work experience or
  
• Diploma in Mechanical with no prior experience.
  
• Basic English language proficiency needed to prepare service reports.
  
• Willing to be on standby for adhoc service activation after office hours. Overtime will be paid for service hours worked after office hours.
  
• Willing to commute to clients' site for servicing. Transport reimbursement is provided for travel from office to client site.
  
• Independent, responsible and self-motivated with a hands-on approach to work.
  
• Willing to travel overseas for work.
  

Benefits

• Variable bonus.
  
• Annual bonus.
  
• Monthly meal allowance.
  
• Annual health screening.
  
• Dental.
  
• Hospitalisation insurance.
  
• Specialist treatment coverage.
  
• Annual allocated training hours for each employee.