Service Manager

Key Responsibilities:

• Management of the Service Department:
  Responsible for overseeing all aspects of the Service Department's operations, focusing on business growth and profitability improvement. Tasks include handling service calls, scheduling resources, maintaining staffing levels, generating sales revenue, ensuring suitable margins, and managing stock and equipment controls. Coordination with production staff is also crucial.
  
• Management of Staff in Service Department:
  Direct supervision and management of the service team, ensuring efficiency, productivity, and adherence to company standards.
  
• Development and Management of Service Customer Base:
  Build and maintain relationships with customers, ensuring their needs are met and promoting ongoing service contracts.
  
• Management of Debt Collection:
  Oversight of debt collection efforts related to service department customers, ensuring timely payments and resolving any outstanding issues.
  
• Assist in Developing Preventative Maintenance Business:
  Support the General Manager in expanding the Preventative Maintenance business segment, aiming for specific growth targets.
  
• Technical Advice to Customers:
  Provide informed and accurate technical advice to potential customers regarding servicing of the company’s products.
  
• Quotation Preparation:
  Promptly prepare quotations for supply, repair, or installation of products as requested by potential customers.
  
• Coordination of Service Requests:
  Inform service clients about the schedule of their service requests, coordinating effectively between service crews and customers to ensure timely and cost-effective delivery of services and products.
  
• Occupational Health and Safety:
  Assist in maintaining occupational health and safety standards for employees and subcontractors.
  
• Quality Standards:
  Ensure overall quality standards for service work performed, maintaining high levels of customer satisfaction.
  
• Collaboration and Objective Alignment:
  Work closely with Directors, General Manager, and Senior Managers of affiliated companies to achieve common business objectives and explore growth opportunities.
  
• Production Paperwork Detailing:
  Assist in detailing production paperwork to ensure accurate manufacture of the company’s door products as required by clients.
  
• Dispute Resolution:
  Effectively negotiate and resolve disputes related to customers, suppliers, or other parties as they arise during business operations.
  
• Invoicing and Documentation:
  Prepare paperwork for invoicing related to serviced products, ensuring timely processing and mailing before the end of each month.
  
• Incident Reporting:
  Alert Directors about any incidents or matters (e.G., product liability, public liability, workers' compensation, disputes) that may impact the company or require attention.
  
• Compliance:
  Adhere to company policies and procedures at all times.
  

Skills &
Experience:

• Excellent knowledge of company products and services to meet customer requirements effectively.
  
• Proficiency in computer use, including Microsoft Office suite.
  
• Strong time management skills with the ability to work efficiently to meet deadlines.
  
• Effective communication skills and ability to build strong relationships.
  
• Well-developed organizational skills with a focus on coordinating paperwork and reporting requirements.
  
• Efficient problem-solving abilities and assertiveness coupled with a positive attitude.
  

This role demands a proactive and organized individual capable of overseeing diverse responsibilities within the Service Department, from operational management and customer relations to financial oversight and compliance with company policies.

Please be informed that if you are interested in applying for a position, please email your resume in either Word or PDF format to [email protected]. In your resume, kindly include the following details:

1. Current Salary:
   
   
2. Expected Salary:
   
   
3. Availability:
   
   
4. Reason for leaving your current job:
   
   

Thank you for your application. Please note that only shortlisted candidates will be contacted for further consideration.

By submitting your application or resume, you hereby acknowledge and consent to the collection, use, retention, and disclosure of your personal information by us to potential employers through our services.

EA (23S1595/R23116355)