Service Operations Lead, End User Computing

The creation of Temus was catalysed by the need for sophisticated digital capabilities to drive transformation across the public and private sector, in Singapore and broader region.

Our approach seeks to drive transformation "
Holistically"
, which looks beyond the use of technology and covers all aspects of people, process, change management and policy, which is critical to driving successful transformation outcomes.

Everything we do is geared towards helping transform people's lives through technology.

We seek to achieve simplicity in everything we do, in the way people embrace technology, the way we serve our clients and the way we run internally.

We offer end-to-end transformation that starts with a design for value orientation and "
Walks"
the pathwith strong IT service and delivery capabilities, centered in Singapore.

We are committed to offering a strong talent value proposition, where we stand for purposeful and impactful work, and at the centre of Singapore's technology ecosystem.

This role is cross-functional and focused on Operations &
Deployment of:
-

Roles &
Responsibilities

• Take ownership of platform and work with partners to resolve issues OR deploy new solution
  
• Develop roadmap &
  describe structural andtechnical characteristics, user experience behavior, and other aspects of platform to project stakeholders
  
• Maintain, comply and improve cyber security posture of platforms in-line with evolving practices
  
• Work with architecture team to evaluate new technologies that can be implemented aligned to the strategic vision
  
• Review &
  optimize spend of tech contracts in each areas to improve business efficiency
  
• Work cross-functionally across various team e.G Architecture, Cyber Security, Procurement, Applications &
  Digital team
  
• Lead Major incident management for platform capability
  
• Undertake end to end project management work that requires technology transformation in above Technology stack
  

Qualifications/Capabilities

• At least 8+ years of Strong Implementation &
  Operations experience in one or more IT areas (with a strong focus on EUC, Cyber &
  Project Management )
  
• Preferred M365, MSCE, CCNP &
  ITIL certification
  
• Functional knowledge of Cloud platforms - Azure, AWS, GCP
  
• Experience in deploying Tech solutions and supporting International Offices
  
• Strong customer service focus and experience working with both end users and senior leadership
  

End User Computing &
Workplace Technology - M365 Cloud Suite of products

• Collaboration Tools e.G OneDrive, Sharepoint &
  Teams
  
• Emails - Exchange OnPrem and M365 Cloud
  
• Endpoints – Laptops (PC, Macs, CloudPC), Mobiles, iPad Support
  
• Mobile device management (MDM) &
  Mobile application management (MAM) – Microsoft Intune, BYOD
  
• Windows 10 and MacOS ecosystem. Microsoft Intune or endpoint manager (SCCM)
  
• Workplace technology - ZOOM/WebEx Teams / Crestron Flex / Cisco Room Kit
  
• Secure Mobile messaging – Secure WhatsApp deployment, Tencent
  
• M365 Copilot
  

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