Service Supervisor - Vegetarian Restaurant - 5 Day Work Week, 50 Hours
Saute earth food pte. ltd.
- Singapore
30+ days ago
(23/06/2024)
job description
Location:
City Square Mall
Working Days:
5 days per week (Total 50 hours, rest days will be on a weekday)
Working hours :
5 days // 10.30 – 21.30 hrs (1 hr break)
2 meals provided
Salary :
$2600 - $3500 and onwards depends on experience
Responsibilities:
- Staff recruitment, training and supervising
- Applies to both full-time and part-time staff
- Organise regular appraisals with staff and provide recommendations to Management for confirmation/promotion
- Plan and oversee staff duty roster
- Handle staffing issues and issues between staff members
- Manage staff behaviour, etiquette and grooming at the workplace
- Managing budgets
- Provide monthly expenditure estimates and making sure budgets are well kept to
- Compliance matters
- Ensure that restaurant adheres to licensing, hygiene and health and safety legislation/guidelines
- Promoting and marketing the business
- Gather on-ground sentiments and suggest workable promotions and marketing tactics to increase sales
- Upselling of products
- Secure and run events for the outlets, and provide the highest of service standards to clients
- Managing stock
- Order supplies according to given budget
- Manage stock levels and ensure inventory is always kept up to date
- Maintain good relationships with all suppliers
- Handling customers
- Entertain both enquiries and complaints on a quick turnaround time
- Make sure all staff are well trained in taking reservations, greeting customers, giving customers advice on restaurant matters, basic problem solving and service recovery
- Ensure high standard of service quality is adhered to
- Basic finance/admin/HR tasks
- Keep all statistical and financial records of the business in order
- Set up SOPs and ensure all staff adhere
- Oversee paperwork and ensure accuracy during submissions of items
- Roaster planning and Manpower planning
- Managing Sales
- Ensure that outlet archive minimum monthly sales targets
- Assess and improve profitability of the business
- Constantly make improvements to the day-to-day running of the business and assist in developing the brand(s)
- Management role
- Work hand in hand with Management to achieve maximum profitability and positive brand image for the business
- Weekly operations report and update on challenges and relevant solutions
- Adhoc tasks as assigned by management