Social Work Assistant

The Social Work Assistant will manage the day-to-day operations at the reception area and to provide support to patients and the department.
Job Description:

• Attending to walk-in enquires at the information counter, and work with colleagues to ensure services are provided to all patients and family members.
• Obtaining accurate and crucial information and documents from patients.
• Attending to phone calls coming through the department hotlines.
• Booking, rescheduling and cancelling of appointments as per patients or Medical Social Workers request.
• Attending to emails through department's common email.
• Translators for patients and Medical Social Workers.
• Conducting home visits as and when required.
• Performing other administrative duties when required.
• Performing sundry duties as and when required.
• Performs other job-related duties as assigned by Program Lead, Medical Social Workers or HOD.

Job Requirement:

• Higher NITEC/NITEC/GCE "
  O"
  /"
  N"
  /"
  A"
  level with at least 4 years relevant experience.
• Willingness to undergo Certificate in Basic Counselling Skill training.
• Desire in working in a helping profession.
• Ability to receive and attend to patients at the reception area.
• Ability to Communicate effectively, both orally and in writing.
• Speak common dialects and interpret for MSWs in the wards and office.
• Able to conduct routine home visits.
• Ability to maintain confidentiality of records and information.