System Engineer

Job Responsibilities:

• Responsible for deployment, maintenance, upgrade, and support of ICT infrastructure, including but not limited to:
  
  

-Firewalls

-Network

-Windows Servers

-Virtualization (VMWare/Hyper-V)

-Storages

-Backup Solutions

-Microsoft 365

-Microsoft Azure

-AWS

• Responsible for customers’ power maintenance, upgrade of firmware and patching of systems.
  
• Ensure continuous delivery of IT services through oversight of service level agreements with business users and monitoring of IT systems performance.
  
• Manage the IT Asset Management including hardware and software license management.
  
• Be prompt and meticulous in updating of daily incidents handled into the incident management tool.
  
• To be highly customer-focus and diligent towards providing good customer service.
  
• Other duties such as annual DRP/BCP test and other tasks assigned.
  
• Responsible in project implementation and migration for client’s infrastructure upgrade or new start-up environment.
  
• Perform end-to-end service delivery to meet the clients’ requirements on implementation, maintenance and support the infrastructure systems.
  
• Responsible on infrastructure project which include understanding user requirement, solutioning, conduct UAT, implementation and run live.
  
• Responsible for supporting and implementing both IT and Cloud infrastructure.
  
• Able to work independently with minimum supervision and work as team when required.
  

Job Requirements:

Experience:

• Diploma/Bachelor of Science in Computer Science/Computer Information System or equivalent.
  
• Minimum 1 year of experience, System Integrator environment preferred.
  
• Proven experience in IT support services field.
  
• Practical skills and experience in the following:
  
  

-Firewalls

-Network

-Windows Servers

-Virtualization (VMWare/Hyper-V)

-Storages

-Backup Solutions

-Microsoft 365

-Microsoft Azure

-AWS

• Understanding on network and server fundamentals.
  
• Practical experience in effective time management, including ability to prioritize &
  multitask
  
• Demonstrated ability to apply IT in solving business problems.
  

Skills:

• Fluent in spoken and written English
  
• Excellent communication and project coordination skills
  
• Knowledge in Windows Server 2003/2008/2012/2016/2019 environments.
  
• Basic knowledge in networking switches and port management
  
• Capability of seeing the tasks assigned holistically, able to break-down the task in detail and follow-through end-to-end.
  
• Good communication as this role needs to handle internal and external customers.
  
• Service oriented engineer to internal and external customer.
  
• Ability to provide IT training and awareness to other department users.
  
• Microsoft/Cisco/ITIL foundation certification a plus.